You’re feeling very sick. You’re surely dying to see a doctor right away to have your condition checked and diagnosed. Now, how would you feel if you were made to sit in the lobby for a couple of hours waiting for the doctor to attend to you? Sounds discomforting, right?
The above scenarios describe what your patients feel as they wait for you to attend to their needs. As a private physician, you’re aware that people who visit your clinic are sensitive people, given the different concerns they are facing. As much as you want to give the best service to all your patients, sometimes you’re too busy to fairly distribute your attention to all of them. This calls for a person who can assist you in making your patients feel as comfortable as possible. What you need is a good medical receptionist who will serve as the link between you and your patients.
Not only do medical receptionists take care of your patients, they also perform a variety of duties to help lessen your workload and help you concentrate on more important matters. Some common tasks that a medical receptionist can handle include: attending to clients’ concerns upfront, handling accounting tasks, locating patient medical records from a database, answering patient queries over the phone, dealing with prescriptions and repeat prescriptions, insurance verification, handling payment and billing, and a lot more.
Because of the importance of these tasks, you must make sure your receptionist possesses the essential skills to effectively complete them. Here’s a list of medical receptionist skills that you should consider:
A confident personality is a must-have, because interaction with patients or people in general, as well as medical professionals, is a vital part of the job. An excellent medical receptionist should be friendly and professional, courteous, patient, and can work well under stressful situations. If your medical receptionist displays outstanding interpersonal skills, it strengthens the image of your clinic.
- Academic Skills
Part of a medical receptionist’s duty is to organize and process different kinds of information. A well-trained medical receptionist should be familiar with computer operations, medical terminologies, data entry, basic anatomy and physiology, medical office procedures, medical laws and ethics, and business writing or composition, among others.
- Reliable Training
If at all possible, pick a medical receptionist who has a medical training. HIPAA training is a good example. The Health Insurance Portability and Accountability Act (HIPAA) was formed to ensure patient confidentiality in reporting between medical professionals and insurance providers. People who have undergone training similar to this will surely display significant know-how about the medical profession.
In today’s world, where relationships with patients is challenged by time constraints, having a reliable representative in a medical receptionist is of great value. Or, if you’re looking into getting a receptionist but not wanting to spend too much, then you can go virtual with your receptionist needs. There are many outsourcing companies you can take advantage of. These companies provide rigorous training to their receptionist virtual assistants. Delegating some medical receptionist duties to a virtual assistant will give you some time to relax before or after your clinic hours.
Interested? Give it a try. See how receptionist virtual assistants can help lighten your load as a doctor.