Achieve Excellence and Success: 5 Ways in which Your Business can Benefit from a Virtual Assistant Receptionist

In the business world, everyone is paid in two coins: cash and experience. Take the experience first then the cash will come later.
- Harold Geneen

Benefit From A Virtual Assistant ReceptionistA business needs to have people who work well for the company as well as having the attitude of loving their work and giving it their all. Many companies and industries need to have a receptionist to receive inquiries, calls, and other questions to be answered immediately. As a business owner have you ever imagined how your company will operate in the absence of your receptionist? A virtual assistant receptionist can be your life-saving hero for this problem.

Remember that when clients, customers, and business partners dial your office number, they expect to speak with an accommodating and friendly receptionist who will direct their calls and answer all their questions & inquiries accordingly.

To give you a detailed explanation of how you will benefit from a virtual assistant receptionist, examine the short list below.

1. Establish a Professional Image for your Company. A good greeting is the first step that your virtual assistant receptionist can do to make a good image for your company. A well trained receptionist knows how to give pleasant greetings to callers and assist them with their concerns.

2. Huge Cost Savings. If you get to hire a virtual assistant receptionist offshore you will be saving a lot of money. This is a per hour salary basis so you won’t have worry about other expenses like bonuses and buying equipment or materials needed by a traditional receptionist.

Benefit From A Virtual Assistant Receptionist3. Continuity Of Business. You can have a live receptionist answering the calls 24 hours 7 days a week. Important and urgent calls must be transferred to the person or department immediately. Receptionists have quick solutions for this problem like delivering a detailed message to the right person at the right time.

4. Instant Response and Acknowledgement for the Owner. All calls, inquiries, questions, and messages must be delivered to the owner as soon as possible. These messages are very important so you can make an immediate response and action needed to serve them best. You have to update the owner as soon as possible with this matter.

5. Time Efficiency. Instead of having loads of work in the office, you are ought to do more important things than just answering calls. With these virtual assistant receptionists, you are saving much time and effort for your business.

Now, let’s say you have already employed an efficient receptionist for your business. One question might be: do you need your business to be active 24/7? Then there you will find the answer if you need a virtual assistant receptionist who can work for that specific time or two of them who can have different shifts. This is where their flexibility becomes an asset for your business.

With all these benefits there is little doubt that getting the services of a virtual assistant receptionist is the best thing that you can do to improve your business. You are going to be a good business owner if you know your needs and you apply what you think is right for your own success.

Three Important Skills a Receptionist Virtual Assistant for Medical Professionals Should Have

You’re feeling very sick. You’re surely dying to see a doctor right away to have your condition checked and diagnosed. Now, how would you feel if you were made to sit in the lobby for a couple of hours waiting for the doctor to attend to you? Sounds discomforting, right?

The above scenarios describe what your patients feel as they wait for you to attend to their needs. As a private physician, you’re aware that people who visit your clinic are sensitive people, given the different concerns they are facing. As much as you want to give the best service to all your patients, sometimes you’re too busy to fairly distribute your attention to all of them. This calls for a person who can assist you in making your patients feel as comfortable as possible. What you need is a good medical receptionist who will serve as the link between you and your patients.

Not only do medical receptionists take care of your patients, they also perform a variety of duties to help lessen your workload and help you concentrate on more important matters. Some common tasks that a medical receptionist can handle include: attending to clients’ concerns upfront, handling accounting tasks, locating patient medical records from a database, answering patient queries over the phone, dealing with prescriptions and repeat prescriptions, insurance verification, handling payment and billing, and a lot more.

Because of the importance of these tasks, you must make sure your receptionist possesses the essential skills to effectively complete them. Here’s a list of medical receptionist skills that you should consider:

  1. Interpersonal skills

    A confident personality is a must-have, because interaction with patients or people in general, as well as medical professionals, is a vital part of the job. An excellent medical receptionist should be friendly and professional, courteous, patient, and can work well under stressful situations. If your medical receptionist displays outstanding interpersonal skills, it strengthens the image of your clinic.

  2. Academic Skills

    Part of a medical receptionist’s duty is to organize and process different kinds of information. A well-trained medical receptionist should be familiar with computer operations, medical terminologies, data entry, basic anatomy and physiology, medical office procedures, medical laws and ethics, and business writing or composition, among others.

  3. Reliable Training

    If at all possible, pick a medical receptionist who has a medical training. HIPAA training is a good example. The Health Insurance Portability and Accountability Act (HIPAA) was formed to ensure patient confidentiality in reporting between medical professionals and insurance providers. People who have undergone training similar to this will surely display significant know-how about the medical profession.

In today’s world, where relationships with patients is challenged by time constraints, having a reliable representative in a medical receptionist is of great value. Or, if you’re looking into getting a receptionist but not wanting to spend too much, then you can go virtual with your receptionist needs. There are many outsourcing companies you can take advantage of. These companies provide rigorous training to their receptionist virtual assistants. Delegating some medical receptionist duties to a virtual assistant will give you some time to relax before or after your clinic hours.

Interested? Give it a try. See how receptionist virtual assistants can help lighten your load as a doctor.

The Receptionist Virtual Assistant Profession: 4 Questions to Unmask its Positive Effect to Your Business

A client enters your company. The first person they face is always the one who can answer every question they have in mind. This person knows every detail of the company, the people working in it, and most (if not all) details about it. This person is called a receptionist – the front liner of your business.

The receptionist profession has evolved to a whole new level as technology has developed. Receptionist virtual assistants are now available to help businesspeople around the world. They take calls, get basic information, and relay it to the right individuals; the only difference is that they hail from a remote location.

What are Virtual Assistants? Just like traditional receptionists, they are employees who give information to people who have questions or need anything. They answer phones, mail letters, take messages, transcribe voice mails, organize schedules, and even secure some important documents using the power of a computer and the Internet.

Who is qualified to be one? This is a job that calls for excellent communication skills. That tops the list of virtual receptionist skills, as they answer inquiries and talk with people before they do business with your company — tasks that require careful listening and speaking. And because they deal with people mostly from inside and outside of the company, they need a good deal of interpersonal skills to create a positive impression to the people they relate to.

What can a receptionist do for your business? They serve primarily as the face of your business, and can manage more things than you can imagine. They can help free up your time with their skills at handling calls, organizing your schedules or appointments, and giving you back-end support.

Can anyone benefit from being receptionist VA? Of course! In fact, aside from the monetary returns, you can have a lot of potential opportunities from this job. First of all, you get an opportunity to improve your confidence in talking with people. Confidence can help you to better handle every situation that comes your way. Another great opportunity you can be faced with is helping other people. Isn’t it great to be of help to people who needs their problems solved? It’s rewarding on many levels.

A receptionist virtual assistant serves as the voice of your company. Having an effective receptionist for your company can give you an edge over your competitors. You get good quality of service at a much lower cost! If you want to be more cost-effective, let a receptionist virtual assistant man your phones. There are many virtual assistant companies offering receptionist services around the world. All you need is to search for that well-rounded virtual assistant for your business. Start now!